At Jumbo Souq, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect.
• The product is unused, unopened, and in its original packaging.
• All original tags, accessories, manuals, and invoices are included.

2. Non-Refundable Items

The following items are not eligible for returns or refunds:

• Products that have been used, damaged, or altered by the customer.
• Items without original packaging or missing accessories.
• Clearance, sale, or promotional items (unless defective).
• Personal care or hygiene products that have been opened.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

• Your order number.
• Clear photos or videos of the product and packaging.
• A brief description of the issue.

After verification, we will offer a replacement or a full refund.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing may take 5–10 business days, depending on your bank or payment provider.

5. Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
• If the return is for any other eligible reason, the customer is responsible for the return shipping charges.

6. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

7. Exchanges

We replace items only if they are defective, damaged, or incorrectly delivered. Exchange requests are subject to product availability.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Email: support@jumbosouq.store
Phone: [Insert Phone Number]

We aim to respond to all refund and return requests within 1–2 business days.