At Jumbo Souq, we strive to deliver your orders safely and on time.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Areas

We currently deliver to selected locations within our service area. Delivery availability may vary depending on the destination.

Estimated Delivery Time

• Standard Delivery: 2–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, customs clearance, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Order Tracking

Once your order has been dispatched, you may receive a tracking number via email or SMS, allowing you to monitor the status of your shipment.

Failed Delivery Attempts

If delivery cannot be completed due to an incorrect address, unavailable recipient, or other customer-related reasons, additional delivery charges may apply for re-delivery.

Damaged Packages

Please inspect your package upon delivery. If the package appears damaged, notify the delivery personnel and contact our customer support team immediately.

Contact Us

For delivery-related inquiries, please contact our customer support team:

Email:
Phone: